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Terms and Conditions

The following terms and conditions apply to all bookings made through our Shore Line website. We recommend that you read these conditions carefully before making a reservation.



The following definitions apply and are used in our terms and conditions:

“Company”, “we”, “us”, “our” means ACC SPRL a company that acts under Belgian law in force and is registered with the Commercial Registry of Brussels, Belgium, under number BE08445065046.

“Customer”: The customer designates the person who pays the Reservation via our website or application.

“Passengers”: Passengers means all passengers, whether mentioned by name or not, who are part of the Booking.

“Main Passenger”: The primary passenger is the person who is first mentioned in the Booking.

“You” and “your”, “yours” are synonymous with you as a customer. This also includes all other passengers specified at the time of booking.

“The transport company” is the professional company that provides the transfer for the airport for the customer.

“Booking”: booking means the actual reservation made via our website or our application for the transfer.

“Transfer Service” means any service provided in connection with the carriage of passengers and provided by us, including services provided by us that relate to the transportation in question.

“Transfer Voucher”, “Booking Voucher”, “Voucher”: This is the confirmation you will receive by e-mail after a reservation.

“Agreement” means any Reservation made and all terms and conditions that apply to this Booking.

“Conditions”: the general terms and conditions stated here

“Website”, “Websites”: or



We are responsible for transfers and transfer services for both groups and individuals. Our transfer services are in compliance with national laws and regulations and to do this, we also have all necessary permits and licenses. In order to make transfers properly, we only use professional transfer companies that offer these services to individuals or we act as a company that has the ability to provide these transfer services.

Shore Line Shuttle offers transport services for individuals and groups via the website.

These terms and conditions must be read and understood by anyone who intends to make a reservation on our website as these conditions apply to each contract. The person making the reservation automatically declares that he / she has read and accepted these terms and conditions. The person who made the reservation gives both his personal agreement and the agreement of the passengers for whom he has the legal capacity to do so. If you have any questions about these conditions, you can always contact us. If for any reason you can not accept these conditions, it is preferable that you do not make reservations through our transportation service.



The person completing the booking process must be at least 18 years old. This person is also responsible for entering the correct data and executing the full payment. The online booking process must be strictly followed.

The conclusion of a contract with Shore Line Shuttle requires the administrative processing of a certain number of tasks in order to perform our transport services correctly.

The validity of the contract only takes effect if you have received a transport confirmation by e-mail. If the purchased services can not be provided by the transport company, the customer will be informed and then the total amount will be refunded to the customer’s account. After repayment, we no longer have any liability or liability to the customer.

The recognition of all notifications sent is a customer responsibility. We expect you to recognize each correspondence. If this is not the case, we will consider the data on our mail server as proof of notification.

Confirmation of a payment is not considered as such as contractual.

The confirmation you received after payment for our Transfer Services must be shown to the driver if required. If the Principal Passenger is unable to present the confirmation at the time of the Transfer Service, the driver may refuse the Transportation Service. In addition to the confirmation, the main passenger is expected to have the ability to provide all correspondence.

As mentioned earlier, the person making the reservation must be at least 18 years old. If this is not the case, we are entitled to cancel the reservation at any time. We advise the parent or legal guardian who is aware of the booking of their minor to contact us so that we can cancel the reservation immediately. Minors are also not allowed to use our transportation services without the supervision of an adult. Age 16 and under MUST ride in the cab of the transportation vehicle.


For payment of Transportation Service, all common payment methods are available, including credit cards (American Express, MasterCard / Diners International, Visa), credit cards (Visa / Delta, Visa / Electron), and Paypal. If you wish to use Paypal.

Our rates always apply in USD. If a currency conversion occurs during the payment or booking, this conversion is not our responsibility.


The Booking Confirmation always contains the details of the pickup point and the order. If the booking voucher still contains incorrect data, the changes can only be made and implemented by e-mailing them to

The modifications must be requested before the actual transfer and are only valid if the transport company has received them correctly and that an official confirmation from the transport company has been made by e-mail.

If the modification of the data is accompanied by additional costs necessary, these costs are entirely the responsibility of the customer.

At Shore Line Shuttle, a first change can always be made for free. For each additional modification, an administration fee of 15 USD may be charged.

When the contract has become legally binding, the Customer is requested to inform our Customer Service of any errors contained therein, not less than 24 hours before the corresponding Transfer Service. If you informed us less than 24 hours prior to the associated transfer service, we may terminate the contract without charge and without refund.



Cancellations by the Customer are valid only if they have been canceled under the customer portal on the site you used to book your transportation.

Cancellations can be made both for an entire Reservation and for parts of the Booking. .

For cancellations that take place more than 48 hours before the effective takeover, a full refund of the Reservation in question is applicable. For cancellations that take place less than 24 hours before the effective assumption, no compensation will be paid.

After Cancellation, you will receive an official cancellation confirmation from Shore Line Shuttle by e-mail.



In exceptional circumstances, the Shore Line Shuttle may have to make changes to the Transportation Service or cancel the Transportation Service. In this case, the transport company always informs the customer as soon as possible.

We always try to meet the requirements and wishes of our customers, but in exceptional cases, it may be necessary to use a different vehicle. If the vehicle in question is in a category lower than the vehicle you have booked, there is no difference in fare.

In very exceptional cases, the reservation will be canceled. In case of cancellation of a reservation, the total amount will be refunded to the customer. After reimbursement of the amount, Shore Line Shuttle will no longer assume any liability. As a transport company, we will do our best to help you by offering, for example, alternatives for booking.



For children’s seats, national and international rules apply, which may vary from country to country.

As a transport company, however, we respect all the rules that apply to our vehicles in accordance with the legislation.

As a transport company, we attach great importance to safety and act accordingly.
As a transport company, we are not responsible for the use, inspection or installation of the child seat in question.

The use of a personal booster seat is possible, but must be communicated to Shore Line Shuttle. In this way, as a transportation company, we can ensure that the vehicle used can accommodate the booster seat. If you wish to bring your own booster seat you must inform us in advance.

This allows us to check whether the vehicle provided by Shore Line Shuttle is suitable for the child seat.


Children should be considered regular passengers when booking. This is why they must be registered as full passengers when booking and the applicable rate will also be charged.


Passengers with a physical restriction or passengers with a wheelchair are not able to use our service and should not book transportation with us. It is important that customers can enter and leave the vehicle independently or with the help of other passengers. You will be required to ascend an 8 foot tall step ladder to enter the vehicle and must physincally be able to perform this on your own.


As a transport company, we always advise our customers to take out customized travel insurance. Always make sure that travel insurance meets your needs. Always print the travel insurance coverage and always carry it with you on your journey. We always recommend travel insurance so that you have sufficient coverage in all circumstances and you do not have to face unexpected costs.


In the event of non-compliance with these Terms and Conditions, we shall not be solely liable as a Transportation Company for any loss or damage that may be related to our negligence of these Terms on the basis of evidence.

Losses or damages for which we are responsible can not exceed the amount you paid for the transfer.

We are in no way responsible for so-called consequential damages or losses that have occurred unexpectedly. We are also not responsible for any disruption that can not be directly related to our services. We believe, but are not limited to, accidents, administrative requirements, force majeure and legal restrictions.

For any incident occurring during the delivery of our transportation service, we can not be held responsible if any negligence on our part can not be established. Incidents include, but are not limited to, illness, death or any physical injury.

There is liability on our part if the incident occurs due to negligence on our part of the fact that, for example, the Transport Service has not been delivered as agreed and specified in the reservation and the Contract that you have concluded with us.

If this is the case, however, it is the responsibility of the Client to prove with the necessary proof that we have failed in our services and that because of this negligence we have caused or facilitated the incident such as death or bodily injury. Only then can a claim against us as a transport company be brought.

We are solely responsible for the actions of our employees who work for us if they were working for our Transportation Service when they did or if they were performing work on behalf of our Transportation Company.

In the event of death or personal injury due to our negligence, nothing in these Terms and Conditions shall limit or exclude our liability. This also applies to all other rights that you, as a Customer, legally own in accordance with applicable law.

There can be no question of liability if the Customer in question has entered into a new or other service with the Transportation Company.
We try to ensure the accuracy of our website day after day. However, we can not be held responsible for the 100% accuracy and reliability of the content of our website. Unforeseen circumstances such as viruses, for example, can influence this accuracy. In these cases, we will do our utmost to correct the content as soon as possible where necessary.

Unforeseen circumstances that result in changes in the price of our services allow us to terminate a contract with a Customer without having to reimburse the Customer for this.


In the event of force majeure, we are not responsible for the payment of compensation for services that we provide as a Transportation Company and that can not or not fully be provided due to such force majeure. Cases of force majeure or other that do not fall within our judicial power include, but are not limited to, illness, war or danger of war, civil war and riot, attacks, sabotage, power outages, floods, earthquakes, fires, occupations, strikes, exclusion of workers, modification of government measures, transportation problems, and other disruptions in our business.



Guests wishing to modify the booking details must contact us by e-mail.

Should there be any unavoidable changes to the contract you have with us, we will send them to you immediately by the email address indicated in the booking.

This e-mail serves as proof of the declaration of these changes.

The same rules apply to all other information sent by e-mail. It is therefore crucial that the email address provided is correct and reliable so that you receive all the information correctly.

In addition, it is essential that you read and understand all information received from us.

If, for any reason, you are not present or not on time at the agreed time at the agreed pickup location as shown on your confirmation, our Customer Service will NOT attempt to contact you via the mobile phone that you provided when booking.

If, for any reason, you are not present or not on time at the agreed time at the agreed pickup location as shown on your confirmation, all our obligations to you as a customer expire and therefore there is no possible refund of amounts already paid.


The Transportation Services category includes various forms of transportation that we can carry out in cooperation with Transportation Companies.

Transportation Services within our offer are shared transfers, shuttle services and private transfers.

We do not guarantee the route to or from the chosen destination.

On our website, all details will be displayed, but this is purely informational and may differ from the actual route of the transport.

We always try to be punctual, but we can not guarantee 100% to be there at the right time.

In some cases, we may be delayed. In the event that the driver of the Transportation Company can not find you, our customer service will NOT try to contact the Customer on the number that was indicated online during the registration.


For all shuttle pick up locations, the wait time is 10 minutes maximum after that the driver will be able to leave and no refund will be able to be made.

These measures are covered by the general conditions as specified by IATA.

If our transfer services are not used, no refund can be made here without prior warning and approval from us.

No refund can be made without proof.

You are also responsible for being present at the agreed time and it is also your responsibility to be present on time at check-in at the pick up locations. We ask that you arrive 10 minutes before departure time.

We always try to get our customers as close as possible to the agreed final destination. If unforeseen circumstances such as deviations, road works, accidents, etc. make this impossible, Shore Line Shuttle will take an alternative route to reach the final destination. The liability insurance coverage of the Transmission Company or third parties to which the Transmission Company applies covers all requested transfer services.

If expressly requested, we always do our best to inform a Customer by SMS. However, for the delivery of SMS messages, we are dependent, for example, on the network. If an SMS does not reach the customer or if an SMS is delayed, it is up to the Customer to use the data sent by e-mail or available in the “My Booking” menu of our site.


17.Baggage and Bicycles

Our vehicles used for the Transportation Service has the ability to carry 1 bicycle per customer and small baggage that can be placed between the passengers legs. If certain baggage has not been indicated at the time of booking and because of this, the Transport Company is not able to fulfill the transport, the customer will not be allowed to the transport and no refund will be provided.

By entering into a Contract with our Transportation Company and accepting these Terms and Conditions, you tacitly agree not to carry any items, in your baggage or on your body, that contravene the rules and laws of the countries in which your transfer occurs. takes place. Such objects include, but are not limited to, for example, firearms or objects that may damage others and injure them. In addition to these harmful objects, we do not allow the transport of objects of exceptional size or weight or extremely perishable or fragile objects. Animals are also not allowed in our vehicles.

Your luggage or goods are entirely your responsibility. In case of damage or loss of your property during transport, we disclaim any liability in this regard. We therefore recommend that you take out the necessary insurance in advance so that the loss or damage is covered by these insurances.



Anyone who enters into a Contract with us tacitly declares that they have reached the age of majority and have the mental capacity to read and understand these terms and conditions and to accept all forms of liability related to this Agreement for the purposes of this Agreement. Customer.

In this way, you declare that you are aware of and agree with all the conditions and data mentioned and described in this contract.

All means of payment you wish to use belong to you as a Customer and we therefore also assume that you have sufficient financial resources to cover the costs of our services. In addition, you declare by signing a contract with us that you will inform us as soon as possible in case a change of data is necessary.

All purchased services are also indicated on the confirmation you will receive by e-mail. The Customer assumes responsibility for the accuracy of the point of care and final destination data. Customer assumes responsibility for printing the voucher and submitting the data on the voucher for further investigation. In the absence of or in case of errors in the data, the Customer is responsible for forwarding these findings to our Customer Service as soon as possible so that it can make the changes. When creating an online booking, it is essential that the fields with an asterisk (*) are always correctly filled. Impossible bookings can not be made under any circumstances and we assume no liability for them. There is also no refund for these reservations.

We also reserve the right to and, by signing this Agreement, you give your permission to, charge the cost of cleaning or repairing any damage to the Vehicle via your Credit Card or Payment Card. This also applies to cases that are no longer present after you leave the vehicle.
We also reserve the right to refuse you as a customer if we have had, in the past, extreme or repeated problems with you or your passengers.


Any customer who enters into a contract with our Transportation Company tacitly grants us the right to deny access to our vehicles to certain persons if the driver of the vehicle determines that the person in question is under the influence of drugs or alcohol or whether the person in question is or may become a danger to the person, the driver of the vehicle or other passengers.

In addition, the consumption of alcoholic beverages and / or the use of drugs and narcotics is prohibited in all our vehicles. Smoking and eating are also prohibited in our vehicles.


Be it rare, it can happen that our services offered do not meet your expectations. In this case, we always advise our customers to contact our customer service as soon as possible so that the claim can be handled immediately, preferably at the time or shortly after the claim has taken place. We can not process claims that are reported to our customer service after the actual transfer service has taken place because, in this case, we can no longer correct the complaint or otherwise resolve the complaint. A complaint can always be submitted via the various contact details listed on our web site. Claims submitted by e-mail must be submitted within 28 days of your return date. Complaints about our customer service or problems related to our online booking can be reported via the same email address.



Our website is available in English. Our customer service and e-mail service are currently available in English. In case of disputes or uncertainties, we will communicate in English.


The copyright, trademark and other intellectual property rights of our website and our company are strictly related to the Company and enjoy the protection that applies to the protection of intellectual property by national laws and regulations and International.

The content of our website may only be used for booking transfers related to our Transportation Company. Without express permission, it is prohibited at any time to publish, duplicate or use and display this content, in whole or in part. It is therefore strictly forbidden to use the content of our website or our website for any purpose illegally.

The entire content of this site belongs to Shore Line Shuttle and is protected by applicable national and international industrial and intellectual property rights. Only with the express written permission of Shore Line Shuttle the content of the website as well as the databases and other elements related to the site may be used by third parties for commercial purposes. Any other use is prohibited and punishable.

Prohibitions include but are not limited to:

The resale of the services offered on the site via another website or the illegal distribution of the content of the site for commercial purposes as an objective. These include, among other things, web-tracking techniques that are used to gain illegal access to the content of a website.
Other illegal business such as “deeplinking” and “framing” and / or the illegal exploitation of all the contents mentioned on and all business related to



These Terms and Conditions apply under Arkansas Law in force.
The contract between you and the Company as a Customer is governed by the applicable Arkansas and United States of America laws.
Any dispute is within the jurisdiction of and will be challenged in the Arkansas courts.
The invalidity or unenforceability of any provision in these Terms and Conditions does not affect the validity or enforceability of any other provision in these Terms and Conditions, which will remain valid.


Update 03/12/2021

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